Shipping & Delivery Policy
Last Updated: 08-12-2025
Welcome to surpi.in, operated by Prayash Distributors. This Shipping & Delivery Policy outlines the terms and conditions governing the shipment and delivery of products purchased through our website.
1. Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
- During peak seasons, promotional events, or unforeseen circumstances, order processing may take longer than usual. Customers will be informed of any significant delays whenever possible.
2. Shipping Coverage
We currently deliver products across India. Delivery availability may vary depending on the serviceability of your location and our courier partners.
International shipping is also available for selected destinations.
3. Estimated Delivery Time
Estimated delivery timelines are as follows:
- Metro Cities: 3–7 business days
- Tier 2 & Tier 3 Cities: 5–10 business days
- Remote Areas: 7–15 business days
- International Orders: Delivery time depends on the destination country and courier service.
Please note that these are estimated delivery times and are not guaranteed.
Prayash Distributors shall not be held responsible for delivery delays caused by courier partners, weather conditions, natural disasters, strikes, government restrictions, customs clearance, or any other circumstances beyond our reasonable control.
4. Shipping Charges
- Applicable shipping charges will be displayed during checkout before payment.
- We may offer free shipping on selected products or order values from time to time.
- Promotional shipping offers are subject to change or withdrawal without prior notice.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation via Email, SMS, or WhatsApp containing your shipment details and tracking information (where available).
6. Delivery Attempts
Our courier partners will attempt delivery according to their standard delivery policies.
If delivery cannot be completed due to:
- Incorrect or incomplete shipping address,
- Customer unavailability,
- Refusal to accept the shipment, or
- Any customer-related reason,
additional shipping charges may apply for re-shipment.
7. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information while placing an order.
Prayash Distributors shall not be liable for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address details provided by the customer.
8. Damaged or Missing Packages
If you receive a damaged package or believe that items are missing from your order:
- Contact us within 48 hours of delivery.
- Provide your order number along with clear photographs of the package and damaged product (if applicable).
- Our team will investigate the matter and provide an appropriate resolution as quickly as possible.
9. International Shipping
We accept international orders for eligible destinations.
Please note:
- International shipping charges will be calculated at checkout or communicated separately.
- Any customs duties, import taxes, VAT, clearance charges, or other government-imposed fees are the sole responsibility of the customer unless otherwise stated.
- Delivery timelines for international shipments may vary depending on customs processing and local courier services.
10. Contact Information
For any questions or concerns regarding shipping and delivery, please contact us:
Prayash Distributors
Website: surpi.in
Email: nexvatrading@gmail.com
Phone: +91 7699955599
By placing an order on surpi.in, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.